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Site Manager© : Tier Zero Device Support

Support in the hands of the user

 

The Single Pane of Glass tool provides a comprehensive view of the device health of your entire mobile ecosystem. It is a role-based tool for front-line workers that enables a quick assessment of device, app, and accessory health in one place. Site Manager© facilitates swift issue resolution, empowering users to provide support to their teams without reliance on the IT Helpdesk.


Site Manager© streamlines front-line operations while providing essential data to Store Operations and IT.

Key Benefits

 

  • Provide front-line workers with easy-to-follow issue resolution steps, which will reduce support costs and lead to fewer Support Desk calls and tickets.

  • Maximize productivity by enabling quicker diagnosis and faster Mean Time to Resolution (MMTR) through automated ticketing.

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Key Features

 

  • Open API framework for easy integration with
    existing tools

  • Customizable dashboards and KPI frameworks

  • Monitoring and alerting system to ensure uptime

  • Notifications messaging tool

  • Self-service ticketing tool

  • Multi-lingual support

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